Policies and FAQs
The Wax Den Studio
24-Hour Notice Cancellation Policy
A Love Letter From Jae to our clients . . .
Due to an increase of no shows and very short-notice cancellations we are re-informing you of a policy that is respectful to both our staff and our valued clients. For every client that doesn't show up, or calls to cancel at the last minute, another client doesn't get an appointment, which means an esthetician loses income.
We understand that life doesn't always go as we plan, so call us at least 24 hours in advance if you need to reschedule your appointment. Or cancel/reschedule right from the link in the appointment reminder email. The link will not allow you to cancel beyond 24 hours. We also understand that true emergencies happen, and if it does call when you can.
The team and I LOVE what we do! We love coming to work and providing a wonderful experience for you! We look forward to meeting you and taking care of your waxing needs! We also know that sometimes it's difficult to fit in all the important activities of life, and adjustments, rescheduling of appointments need to happen. We will work with you, just call 24 hours in advance :-).
So you may wonder . . .
Have I missed appointments before? Of course! I remember missing 3 service appointments. I just forgot, no excuses, they just completely slipped my mind. So I was a "no show". Two were dental appointments and one was with a masseuse. No excuses, I missed them and felt TERRIBLE about it, because I knew someone was waiting for me. THEY had shown up, THEY had prepared, and THEY had lost time and income because of me.
I re-booked all three appointments, with profuse apologies and when I showed up (on time), and even though I wasn't required to, I paid them in full for the missed appointment AND that appointment. Believe me, it was painful! The massage appointment I missed was a for reflexology, it was years ago, and at that time I was very short on money (broke!). BUT, in the car on the way home, my friend asked why I paid "Lisa" for two visits. I was able to explain how important it is for me to respect the commitments I've made, and respect others' talents & time. That felt good.
So, the policy is:
Will be required to leave a credit card number at time of next booking whether by phone, internet or in the studio when pre-booking.
Will be required to pay 100% of the service charge when 24 hour notice is not provided. If less than 24 hour notice is given, 50% of the previous missed appointment will be charged.
Clients who do not show up for an appointment or repeatedly give short notice cancellations:
Will be required to pay 100% of the service charge when 24 hour notice is not provided. If less than 24 hour notice is given, 50% of the previous missed appointment will be charged, as well as the booked appointment.
Please give us 24 hours notice if you are unable to make the appointment. Call or cancel/reschedule online using Booker.com. Please do not email cancellations.
Thanks for your understanding,
CHILD SAFETY POLICY
Children are only permitted in the salon or spa area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand, we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. YOUR UNDERSTANDING IS GREATLY APPRECIATED.Our focus is adult, intimate waxing. For the reasons above, however, we cannot allow children to accompany you to your appointments. If you arrive for your appointment with a child or children, you will be asked to reschedule your appointment for a date in which you are able to obtain childcare.
We appreciate your cooperation in this matter.
Because The Wax Den services are by appointment only, your appointment time is reserved exclusively for you. We require a minimum 24 hours advance notice to CANCEL an appointment. PLEASE CALL to cancel, EMAIL cancellations are not accepted. This allows enough time to call someone on the waiting list, or book another client for that time slot. If you need to call after business hours, still allowing 24 hours notice to cancel, please leave a message with our answering service.
More than 24 hours notice ---------> Service will be cancelled at no charge
Less than 24 hours notice ---------> 50% of the service price will be charged
No Shows/Same day cancellations or reschedule ---------> 100% of the service price will be charged
~Membership late cancellation/rescheduling fees $20~
~Payments will be charged through the online "Booker" site~
~ Sorry email appointment cancellations are not accepted ~
Rescheduling or advance notice of a cancellation is permitted, but in the event of a no-show or cancellation that is less than 24 hours the card may be charged for half the service amount. Of course, we understand there may be emergencies, so please inform us of the situation so we can provide a mutually beneficial alternative.
If a client repeatedly cancels with less than 24-hour notice for their appointment OR is a “No-Show,” they may be asked to either: pre-pay for the service next time, or pay for both services at the next appointment. If no next appointment is scheduled, a PayPal invoice will be mailed or emailed.
If you have to be more than 8 minutes late, you may have to reschedule depending on when the next appointment is scheduled after yours. This ensures that all clients have adequate time for their services.
Please understand that arriving late may limit the time available for your treatment, thus lessening its effectiveness and your pleasure. Your timely arrival is appreciated.
-What should I wear to my treatment?
Loose cotton should be worn to avoid any aggravation to the skin after your treatment, if it’s for your legs some loose trousers. If you're having a Brazilian done I'd suggest bringing some clean underwear, preferably boxers something not too tight or nothing at all.
- What exactly gets covered in a Brazilian wax?
A Brazilian will get rid of all the hair apart from an optional trimmed landing strip at the top. You can even ask them to take everything off.
- What is the difference between a Brazilian wax and a bikini wax?
Brazilian takes it all off. Bikini just does the bikini line.
-Does this type of waxing hurt?
It can be uncomfortable, but this can be minimized by using a special wax (hypoallergenic, imported hard wax) that does not adhere to the skin. Many guests say that it is not as painful as previous experiences with soft “honey” wax.
-How long after a Brazilian wax before you can tan?
Avoid sunbathing, using self-tanners or the tanning bed for at least 24 hours before and after a Brazilian wax.
-How long after shaving do I need to wait for Brazilian wax?
You will need to wait two weeks in order to have enough hair growth to wax.
-When is the best time to have a Brazilian wax? How long should my hair be?
Hair should be long enough for the wax to adhere to. Typically, about 1/2 inch or at least 2 weeks of hair growth.
-How often should I get a Brazilian wax?
Once a month. We recommend 3 weeks for the first 3 waxes. As you come in for your waxing on the regular basis you will see a more even growth pattern.
-Brazilian Wax: How long does it last before hair starts to grow?
It takes between 4-6 weeks to grow back but it grows back much softer and finer. Results vary for different guests.
-Is there any way to avoid the discomforts involved in a Brazilian wax?
If you are very sensitive in the bikini area take an Advil 30 minutes before your scheduled appointment.
FORMS OF PAYMENT ACCEPTED: Cash, Amex, Visa, and MasterCard are accepted. Gratuity may be added on a credit card.
Any type of check (personal, business or otherwise) is not accepted as a form of payment.
Products: All product sales are final, no refunds or returns are accepted.
Services: Client satisfaction is our main goal. We ask any unsatisfied customer to notify us of your complaint within 24 hours of service. Once the complaint is documented and reviewed by Management, a decision will be made to ensure customer satisfaction. Management reserves the right to determine what resolution will be given and client will be notified of decision within 72 hours of complaint received.
We regret that we cannot perform waxing services on clients who are taking Acutane, Retin-A or antibiotics due to the sensitivity these products can cause to the skin. Hair growth must be approximately 1/8th” in length or 3 to 4 weeks worth of growth to receive waxing services.